Shipping policy
SHIPPING & DELIVERY POLICY
Last Updated: August 20, 2026
Thank you for shopping with getvitaluna.
This Shipping & Delivery Policy provides information about how we process orders, estimated delivery timeframes, tracking, shipping delays, and other delivery-related matters.
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ORDER PROCESSING
Once your payment has been successfully confirmed, your order will normally be prepared and processed within:
1–5 business days
Business days do not generally include weekends or public holidays.
Please note that processing times may occasionally be extended during:
• Promotional events
• Holiday periods
• Periods of unusually high order volume
• Other exceptional or unexpected circumstances
We make reasonable efforts to prepare and dispatch orders as quickly as possible.
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ESTIMATED SHIPPING & DELIVERY
Once your order has been processed and dispatched, the estimated delivery timeframe is:
7–15 business days
In most cases, the estimated total timeframe from placing your order to receiving your package is approximately:
8–20 business days
This consists of:
Order Processing: 1–5 business days
Estimated Delivery: 7–15 business days
Please understand that all shipping and delivery timeframes are estimates only and should not be considered guaranteed delivery dates.
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WHERE WE SHIP
getvitaluna ships to destinations that are available for selection during checkout.
Shipping availability may depend on factors such as:
• Your delivery destination
• Product type
• Carrier availability
• Customs requirements
• Import restrictions
• Local logistical conditions
If a destination is unavailable for a particular order, this will generally be reflected during checkout.
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TRACKING YOUR ORDER
When tracking information is available for your shipment, it may be sent to the email address you provided during checkout.
After your order has been dispatched, please allow reasonable time for the shipping carrier to register and update tracking information in its system.
Tracking updates may not always appear immediately after shipment.
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POSSIBLE SHIPPING DELAYS
Although we aim to have orders delivered within the estimated timeframe, some delays may occur due to circumstances outside our reasonable control.
These may include, but are not limited to:
• Customs inspections or clearance
• Shipping carrier delays
• Severe weather conditions
• Natural disasters
• Public holidays
• Peak shipping seasons
• Transportation interruptions
• Local delivery restrictions
• Incorrect or incomplete shipping information
If you experience a shipping-related issue, please contact us and we will make reasonable efforts to assist you.
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INCORRECT OR INCOMPLETE SHIPPING ADDRESS
Customers are responsible for providing complete and accurate shipping information when placing an order.
If you notice an error in your delivery address, please contact us as soon as possible:
andez_2009829@hotmail.com
We will make reasonable efforts to update your shipping information before the order is dispatched.
However, once an order has already been processed or shipped, we cannot guarantee that the address can be changed.
Where permitted by applicable law, customers may be responsible for additional shipping costs resulting from an incorrect or incomplete address.
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CUSTOMS, IMPORT DUTIES & TAXES
International orders may be subject to:
• Customs duties
• Import taxes
• Local taxes
• Other fees or charges imposed by the destination country or local authorities
Unless otherwise stated during checkout, these charges may be the responsibility of the recipient.
Customs procedures and inspections may also result in additional delivery delays that are outside our control.
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LOST OR SIGNIFICANTLY DELAYED PACKAGES
If your tracking information has not updated for an extended period or you believe your shipment may have been lost, please contact us at:
andez_2009829@hotmail.com
To help us review your shipment, please provide:
• Your order number
• Your tracking number or available tracking information
• A brief description of the issue
We will review the available shipment information and make reasonable efforts to assist you.
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DAMAGED ORDERS
If your package or product arrives damaged, please contact us as soon as reasonably possible.
To help us review the issue, please provide:
• Your order number
• A description of the damage
• Clear photographs of the damaged product
• Clear photographs of the shipping packaging
After reviewing the information provided, we will determine an appropriate solution based on the circumstances.
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QUESTIONS ABOUT YOUR SHIPMENT
If you have questions about order processing, shipping, tracking, or delivery, please contact us using the information below.
rovmelo
Operator: Linda Kite
Email:
ecrydanltdr@outlook.com
Address:
1209 S 11th St
Lamar, CO 81052
United States
Website:
rovmelo.com